If you are unsatisfied with the floral arrangement, fruits, gourmet chocolates and cakes that you receive, FarEastFlora.com will either replace the arrangement or give you a full refund as long as the product is returned in its original condition. Request for exchange must be made within 24 hours of receipt.
Items sold are not exchangeable except for items delivered with defects. For non-perishable goods such as table fountains, electrical appliances and baby gears that may be delivered with defects, request for exchange must be made within 48 hours of receipt. In this case, FarEastFlora.com will replace the defective items at no extra charge.
To make an exchange, simply call us at (852) 8124 1221 or email us at [email protected]