- Delivery Info
Please make sure the delivery address and contact details are accurate, and that the recipient is around to receive the gift.
We can redeliver the gift if the first delivery fails at the next available time zone at a charge. Redelivery charges vary based on areas.
Kindly refer here for more details : https://www.fareastflora.com.hk/terms-delivery-policy
Peak and Seasonal Period.
Peak periods are when we handle high volumes of orders, such as Chinese New Year and Valentine's Day. During these periods, we offer only one (9am to 7pm) timeslots for delivery. During peak and seasonal periods, the normal delivery fee may subject to changes and/or increase without further notice.
You may wish to check the increased delivery fee at the billing page during checkout or call us at +85281241221 to enquire further.
Seasonal periods: 9 February to 16 February and 2nd week of May. Peak periods : 3 to 4 weeks leading up to Chinese New Year and Christmas.
Kindly note that there will be a price increase on orders for deliveries made between 9th to 16th February. This is due to a surge in raw material costs.
Please ensure that your recipient’s address, contact numbers, and gift messages are correct when placing your order. Due to the high influx of orders, we will not be able to accommodate any amendments made to your Valentine’s Day orders.
For the safety of our delivery team, deliveries will be suspended in the event of Typhoon 8.
- Substitution Info
Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy etc. Our florists will substitute a similar element of equal or greater value.
We use only the freshest of flowers and so will make substitutions depending on seasonal availability. In single-variety arrangements, variety will take preference over colour. For example, if we are out of 'yellow tulips', we will substitute another colour of tulips, not another flower.
When substitution is necessary, our professional florists will ensure that the 'look and feel' of the arrangement will be maintained, with our florists paying special attention to overall shape, size, style and colour combination.