Delivery

Delivery Information

Same-day deliveries are available from Mon - Saturday for orders made by 11am in Hong Kong. Our delivery schedule is anytime between morning 9am to 1pm or afternoon 2pm to 6pm. For specific delivery timing, a surcharge of HKD$200/per item/per location is applicable and subject to availability of our logistics partners/drivers.

We recommend having the flowers and gifts delivered to an address where you or your recipient will be present on your delivery date to ensure flower freshness and avoid any unforeseen circumstances. Should you or your recipient fail to receive the flowers, a re-delivery service is available at an additional cost depending on your recipient’s location.

Normal Delivery Fee (Non-Peak Seasons)

  • Kowloon, Hong Kong Island and New Territories Only - HKD100 per item/per location.
  • Ma Wan, Disneyland, Airport and Tung Chung - HKD250 per item/per location.
  • Outlying Island, Discovery Bay - HKD500 per item/per location.Subject to availability of our logistic partners/drivers. 
  • Ngong Ping, Tai O, Cheung Sha, Tong Fuk, Pui O, Mui Wo - HKD500 per item/per location.Subject to availability of our logistic partners/drivers.

Our peak periods are Valentine's Day, Mother's Day, Christmas and Chinese New Year. During these periods, the normal delivery fee may be subjected to price changes/increase. The increased delivery fee will be reflected at the billing page during check out. In the event, the additional delivery fee was not charged during online payment, our Customer Service will be in contact with you to request for the payment.

Kindly note that there will be a price increase on orders for deliveries made between 9th to 16th February and 2nd week of May. This is due to a surge in raw material costs.

Sometimes due to technical glitches or bad weather, we may not be able to fulfil your order within the hours requested. If that happens, please reach out to us at +(852) 8124 1221 or write to us at custsvc.my@FarEastFlora.com