At FarEastFlora.com.hk we strive to deliver only the freshest flowers to bring smiles to you and your recipient. Sometimes, fresh flowers are unpredictable which may cause your experience with us to be slightly less than perfect. If for any reason we slipped up, please contact us at +(852)81241221 or write to us at custsvc.hk@FarEastFlora.com
What is the grace period for contacting FarEastFlora.com if I want a replacement or refund for my order?
Please do so within 24 hours of receiving your floral arrangement. We will review your request and advise you accordingly.
How long does FarEastFlora.com take to process a refund request?
We will issue a refund for your order within 14 days of receipt once we confirmed that we will be refunding your order.